Refund Policy
At 24×7 Contact Supports (“we,” “our,” or “us”), we are committed to delivering reliable kitchen appliance repair and maintenance services, including gas stove repair, gas hob service, cooktop repair, cooking range repair, kitchen chimney service, and related technical support. This Refund Policy explains the conditions under which refunds may be considered for the services provided through 24x7contactsupports.in.
1. Nature of Our Services
We operate as a service-based business specializing in the inspection, diagnosis, repair, and maintenance of kitchen appliances. Because every repair request is unique, refund requests are reviewed individually based on the circumstances of the service provided.
2. Inspection and Diagnostic Charges
Inspection, diagnosis, service visit, and technician call-out charges are generally non-refundable once a technician has visited the service location and completed an inspection or diagnosis.
These charges cover the technician’s travel, time, expertise, and assessment of the appliance, regardless of whether further repair work is undertaken.
3. Appointment Cancellation
Customers may cancel a scheduled service appointment before a technician has been dispatched.
If a cancellation request is made after technician dispatch or after repair work has commenced, cancellation or service visit charges may apply depending on the stage of the service and the costs incurred.
4. Repair Services
Refunds are generally not available for repair services that have been completed in accordance with the agreed scope of work.
If you experience an issue directly related to the repair performed by our technician, please contact us as soon as possible. We will review the matter and, where appropriate, arrange a follow-up inspection or corrective service in accordance with our service practices.
5. Replacement Parts
Where replacement parts are installed during a repair, they may be covered by any applicable warranty or support terms communicated at the time of service.
Once a replacement part has been installed and the repair has been completed, refunds for that part are generally not available unless required under applicable law or covered by the applicable warranty terms.
6. When Refunds May Not Be Granted
Refund requests may not be approved in situations including, but not limited to:
The agreed repair or service has been completed successfully.
The appliance has been misused, neglected, modified, or repaired by an unauthorized person after our service.
A new or unrelated fault develops after completion of the original repair.
Incorrect or incomplete information was provided at the time of booking.
Access to the appliance was unavailable during the scheduled visit.
Damage results from power fluctuations, water damage, natural wear and tear, or other external factors beyond our control.
7. Refund Review Process
All refund requests are assessed individually.
To evaluate a request, we may require information such as:
Service invoice or receipt
Booking details
Description of the issue
Photographs or videos, where applicable
Technician inspection reports
Any additional supporting information necessary for review
Our decision will be based on the facts and circumstances of each case.
8. Approved Refunds
If a refund is approved, it will normally be processed using the original payment method whenever feasible. If this is not possible, another mutually agreed payment method may be used.
Processing times may vary depending on your bank, payment provider, and applicable administrative procedures.
9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time to reflect changes in our business practices, legal obligations, or service procedures. Any revised version will be published on this page with the updated effective date.
Your continued use of our website or services after such changes constitutes acceptance of the revised Refund Policy.
10. Contact Us
If you have any questions regarding this Refund Policy or would like to request a review of a service-related concern, please contact us:
Business Name: 24×7 Contact Supports
Website: 24x7contactsupports.in
Phone: 18002025023
Email: info@24x7contactsupports.in
Address: NW-179, New Vishnu Garden, Tilak Nagar, West Delhi, Delhi – 110018, India
11. Customer Acknowledgement
By booking or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. We encourage all customers to review this policy before requesting service to ensure a clear understanding of our refund practices.
